Explore a case study of Zappos, an online shoe retailer:
The following two videos discuss Zappos’ company culture in 2012 and the introduction of holocracy:
Video 1 –
Video 2 –
Now answer the following questions using the information in the case to organise and justify your answers.
Evaluate the holocracy change programme at Zappos. Use Kotter’s change framework to analyse the difficulties Tony is experiencing.
The culture of Zappos is often credited with contributing to the company’s success.
Given your understanding of organizational culture from session 7, do you think this is attribution is correct?
Zappos employees are renown for being highly motivated. Why do you think they are so motivated?
The assignments will be marked based on:
The correct application of relevant and appropriate frameworks (Kotter Change Framework – pdf attached).
The accuracy of answers and the validity of the justification.
The quality of the writing and the clarity of the answers.
Answers that adopt a ‘shotgun’ approach and include significant material unrelated to the questions posed will lose marks.
All questions are of equal value and should be more or less the same length.
Word count: 750w max.
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