. Identify the relevant cast of characters (often called stakeholders).
a. Acknowledge to yourself whether you like some of these stakeholders better than others. Have you tended to jump to conclusions about what kind of people they are (e.g. he can’t be trusted; she’s the perfect boss; that procurement department is full of obstructionists)? b. Look carefully for evidence that might contradict, in any way, your first impressions.
5. Describe each stakeholder’s problems, goals (or demands), and concerns.
a. For each stakeholder, look for evidence that something has happened in the case that the stakeholder finds troublesome and seems to consider a problem.
b. Identify the assumptions being made by each stakeholder, and any apparent biases of each stakeholder.
c. Identify the goals (sometimes stated as explicit demands) of each stakeholder.
d. Then, as best you can, identify the concerns underlying these demands. In other words, what does the behavior (words, actions) of the stakeholder suggest to you about why that person (or group) wants what he/she seems to want?
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