Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking Robert’s insurance card and asking a
couple of follow-up questions. Robert asks the assistant to speak up because of some background noise. The assistant starts speaking slower and
enunciates her words instead of speaking louder.
Write a 175- to 260-word response to the following prompts:
Explain how Robert might perceive the office assistant’s reaction.
Explain the ramifications of communicating with patients in this manner.
Provide an example of a more effective communication method to use in this situation
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