After viewing the posted videos on process maps, draw a process map of customer service for Volkswagen Group.

Description

1. Read the following sections in the attached textbook:

– Process Structure in Services

– Process Structure in Manufacturing

– Process Strategy Decisions

– Strategic Fit

– Process strategies for Change

2. Watch the following videos:

3. After viewing the posted videos on process maps, draw a process map of customer service for Volkswagen Group.

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Approximately 250 words